Your receptionist is great, but she goes home at 5 PM. Your leads are browsing RealSelf at 9 PM. Here is how we build a “Virtual Concierge” that books $500 consultations while you sleep.
The “After Hours” Economy
Plastic Surgery is an emotional purchase. Leads want to book when the impulse strikes.
Manual Booking
Lead calls at 7 PM. Goes to voicemail. Receptionist calls back at 10 AM next day. Lead has cooled off or booked elsewhere. Conversion: 15%.
Automated Concierge
Lead submits form at 7 PM. Gets instant SMS: “Hi, I see you’re interested in Rhinoplasty. Would you like to see Dr. Smith’s availability?” Lead books slot and pays deposit. Conversion: 45%.
The “Virtual Concierge” Blueprint
This isn’t a simple auto-responder. It’s a logic-based sales agent.
We don’t just book appointments; we collect commitment. Our calendar integration forces a $100-$500 deposit via Stripe before the slot is confirmed. This eliminates “tire-kickers” and ensures only serious patients fill your schedule.
Once booked, the system automatically sends a “Patient Journey” sequence: 3 days before, send a video of Dr. Smith explaining the procedure. 1 day before, send parking instructions. This creates a luxury experience before they walk in the door.
Elevate Your Patient Experience
Stop losing leads to voicemail. I build the systems that book surgeries while you are in surgery.
Concerned about ad ROI? Read Ad Spend Management for Surgeons.