Increasing EMS Volume: The CRM Tool That Auto-Notifies Hospitals When You Have Available Units
The most expensive thing in EMS is an empty ambulance sitting at the station. I build “Status Broadcasters” that alert local Nursing Homes via SMS the moment a unit becomes available.
The “Reverse Dispatch” Strategy
Usually, you wait for the phone to ring. But at 2 PM on a Tuesday, hospitals are desperate for discharges, and they don’t know who has a truck open. They call down a list.
The Fix:
We create a “Status Broadcast.” When your dispatcher marks Unit 4 as “Clear/Available,” our automation layer sends a text to your top 10 Case Managers: “Unit available in North County for immediate discharge. Click to book.”
How It Works
Trigger: Dispatcher clicks “Unit Clear” in CRM.
Condition: Is the time between 9 AM and 5 PM? (High Demand Hours)
Action: Twilio API retrieves list of “High Volume Facilities.”
Output: SMS sent to Discharge Planners: “ABC Ambulance has a BLS unit clearing City Hospital in 10 mins. Do you have a transport ready?”
Fill Your Units
Stop waiting for the phone to ring. Proactively fill your schedule with automated availability alerts.
Need help with outreach? Read about Cold Email for B2B.